With the continued increase in the number of reported infections and instructions provided directly by the Taiwan government, unfortunately our only choice is a complete cancellation. We have been fighting hard and trying to remain positive, but unfortunately we have to face the reality of the situation, reduce all possibilities of potential risk and thus cancel the event for everyone. The health and safety of our participants will always remain our utmost priority.
Roll-Over or Refund
All active registrations will roll-over to XTERRA Taiwan 2021 (March 27-28, 2021) automatically unless a refund request is submitted by March 20, 2020. All refund transactions will be processed from March 22-31, 2020 crediting the card used to make the original registration payment. Participants will receive an email notification from active.com confirming the refund transaction.
XTERRA Taiwan 2021 Race Dates: March 27-28, 2021
*When registration for XTERRA Taiwan 2021 opens, all rolled-over participants will receive an email with a unique link to register without any associated cost.
Refund Request Steps | Deadline March 20, 2020
Step 1: Search for your XTERRA Taiwan 2020 registration confirmation email from 'email@example.com’.
Step 2: Locate your Registration ID number in the registration confirmation email.
Step 3: Click this link & fill in the required details before or on March 20, 2020. Please be sure the same 'name', 'email address' & 'registration ID' found in your XTERRA Taiwan 2020 registration confirmation email is used when submitting your refund request.
Step 4: Wait until March 22-31, 2020 in order to receive your refund. All refunded participants will receive an email notification from active.com confirming the transaction between the aforementioned dates.*Refunds are not automatically processed upon completion of your refund application form as they will be issued in bulk after the refund application deadline has passed.
XTERRA Taiwan 2020 Race Pack Distribution & Kenting Support
To thank everyone for their support and to show appreciation to the host town of Kenting, the XTERRA Taiwan Team will be at the Kenting Youth Activity Centre during the original race dates in order to distribute race packs (t-shirts, finisher medals/t-shirts/towels, race goodies etc.) to those who had registered for XTERRA Taiwan 2020 and are still willing to travel to Kenting + interested in the XTERRA memorabilia.
*All XTERRA Taiwan 2020 participants are eligible for race pack distribution, regardless of whether you applied for a roll-over or refund. *Other race pack distribution locations and dates will be named in the coming weeks.